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Customer Modeling

Which Department is Responsible for Increasing Retention and Reducing Churn?

As a marketer, it’s all too tempting to focus on acquisition over retention. Holding a specific team accountable can keep customers around for the long term

Marshall Lemon
July 16 2020

5 Soft Skills Every Marketer Should Have

Sarah LeBoeuf | 07.09.2021

3 Creative Ways to Reduce Churn

Sarah LeBoeuf | 14.08.2021

The Do’s & Don’ts of Apologizing

Sarah LeBoeuf | 05.08.2021

Members Only: The Amazon Prime Model

Ariella Brown | 31.05.2021
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