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Analysis

I Just Called to Say “I Love You”

Retention via mobile is booming, and carriers are going full-force with their customer-focused plans. Here are the best ways to retain your customers.

Lauren Dowdle
Hands On

Ho Ho Ho: Your Holiday Helpers Have Arrived

In this 24/7 day and age, you should always be 'on'. Especially during the holidays. Here are some apps that

Victoria Vix Reitano
Strategy

The Era of the Silent Customers Is Over

Customers aren’t putting up with unresponsive businesses anymore. Check out these 5 benefits for creating Voice of customer programs

Adebisi Adewusi
Strategy

This Just In: It’s Not the Price that Counts

Competing on price is the worst retention strategy out there - by a long shot. We'll teach you how to avoid

Adam Fout
Hands On

Deal With It!

Beyond the financial benefit, discounts help businesses build brand equity. Make sure you offer the best deals. Here are some tips

Matt McAllister
Strategy

Pick a Flavor, Any Flavor

Your company culture is a concoction all your own. Establish your ideals, then apply them to your entire company model

Rebecca Wojno
Analysis

Take a Page Out of These Finance Companies Checkbooks

Learn how some of the top financial businesses are standing out from the competition (and consumers) with innovative marketing campaigns.

Lauren Dowdle
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