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Strategy

What Does Your Customer Service Say About You?

Research indicates the gap between companies' perception of their customer service, and their actual service. Don't compromise!

Lauren Dowdle
April 07 2018

Lauren Dowdle

Lauren Dowdle is an award-winning writer and magazine editor based in Nashville, Tenn. Her nearly decade-long writing career has covered everything from landscaping to marketing — plus being interviewed by Jay Leno and winning a backhoe-operating contest. When she’s not behind the keyboard, you’ll find her spoiling her four furry babies and exploring the city with her husband.

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