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Customer Modeling

Why Over-the-Top Customer Service Is a Horrible Retention Strategy

If you can't provide basic customer service in the most simple, straightforward and competent manner possible, going "above and beyond" is sure to backfire

Adam Fout
July 27 2017

5 Soft Skills Every Marketer Should Have

Sarah LeBoeuf | 07.09.2021

3 Creative Ways to Reduce Churn

Sarah LeBoeuf | 14.08.2021

The Do’s & Don’ts of Apologizing

Sarah LeBoeuf | 05.08.2021

Members Only: The Amazon Prime Model

Ariella Brown | 31.05.2021
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