Featured
Going Steady: Does Short-Term Service Lead to a Positive Long-Term Experience?
The kind of customer experience you deliver signals whether you’re a good long-term partner
Read moreCustomer Satisfaction
The Do’s and Don’ts of Gathering Customer Feedback
When gathered strategically, customer feedback helps businesses improve satisfaction and retention
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3 Ways to Measure Customer Satisfaction
Monitoring these metrics will ensure you have the necessary information to better satisfy your customers
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Step Away from Your Customers; You’re Smothering Them
US consumers love attentive brands. Other countries, maybe not so much
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9 Ways Subscription Marketers Can Reduce Churn
Sometimes reducing churn is as simple as improving onboarding or addressing failed payments.
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The Problem With Free Shipping (Plus 4 Alternatives To Increase Your Revenue)
As consumers continue to insist on free shipping, these shipping & delivery strategies will help you meet the demand – and increase sales
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The US vs. UK: Who Takes the 1st Prize in Customer Experience?
We set out to find out exactly how the two nations stack up and which one offers the best customer experience to its consumers
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Your Customers are Trying to Tell You Something!
But are you listening? Customers today are voicing their opinions on an ever-growing number of channels
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