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Customer Modeling

How to Stop Your Retention Bucket from Leaking

If you focus too heavily on retaining customers while completely ignoring the root cause of your high customer attrition rate, your retention efforts will be all for naught

Matt Duczeminski
April 11 2018

Matt Duczeminski

Matt is a professional writer specializing in helping entrepreneurs improve relationships with their customers. He lives in Philadelphia with his wife, Sarah, and he'd probably get a lot more work done if his cat would stop bothering him.

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