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Customer Modeling
Why What You Say and Do Affects the Bottom Line
Each individual customer defines your company’s value based on their own expectations - and it’s your job to meet these unique expectations at all times
More Customer Modeling
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The Perks of Loyalty: Starbucks’ Successful Rewards Program
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5 Soft Skills Every Marketer Should Have
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3 Creative Ways to Reduce Churn
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The Do’s & Don’ts of Apologizing
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