Customer Modeling

Emotionally Intelligent Retention: How to Love Your Customers at Scale

It might sound a bit touchy-feely, but maintaining love in your customer relationships is crucial for retention. Alas, loving your customers without emotional intelligence is doomed to fail. Not only because it doesn’t consider the customer’s needs, but because it doesn’t even consider your own

Aaron Orendorff
May 18 2017

5 Soft Skills Every Marketer Should Have

Sarah LeBoeuf | 07.09.2021

3 Creative Ways to Reduce Churn

Sarah LeBoeuf | 14.08.2021

The Do’s & Don’ts of Apologizing

Sarah LeBoeuf | 05.08.2021

Members Only: The Amazon Prime Model

Ariella Brown | 31.05.2021