Customer Modeling

Customer Service *Is* Customer Retention

"Do we really need customer service?" If you believe this is a valid question read the following to learn why the fact that big companies abuse customer service doesn't mean that you should too

Adam Fout
July 12 2017

5 Soft Skills Every Marketer Should Have

Sarah LeBoeuf | 07.09.2021

3 Creative Ways to Reduce Churn

Sarah LeBoeuf | 14.08.2021

The Do’s & Don’ts of Apologizing

Sarah LeBoeuf | 05.08.2021

Members Only: The Amazon Prime Model

Ariella Brown | 31.05.2021