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Retention Tips

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What Is Customer Retention Rate & Why Should You Care?

Your CRR is like a business insurance policy. Staying on top of your customer retention rate can be the most effective way to both ensure

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The Do’s and Don’ts of Relationship Marketing

Relationship marketing is crucial for almost any digital business, but as in real life, relationships require hard work.

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Asking the Experts: Stand Out in Inboxes this Holiday Season

The 12 days of emails

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Want to Inspire Loyalty in your Customers? Try this Old School Tactic

Brand loyalty in the modern age is fleeting. So how can you inspire loyalty?

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What to Look For in Your Customer Data to Maximize Retention

Without really knowing what to search in your data and how to use it, you can't really make a difference

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Measuring Customer Retention: Five Magical Metrics to Demystify ROI

You wouldn't dream about skimping on acquisition metrics, cost per click, cost per conversion, return on ad spend, SERP rank and other shiny metrics

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