Customer Modeling
The Case Against Net Promoter Score
Is your product’s NPS the ultimate measurement of customer satisfaction, or is it an oversimplified ruse? Are you an NPS detractor or promoter?
More Customer Modeling
The Perks of Loyalty: Starbucks’ Successful Rewards Program
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5 Soft Skills Every Marketer Should Have
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3 Creative Ways to Reduce Churn
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The Do’s & Don’ts of Apologizing
Sarah LeBoeuf | 05.08.2021
