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Asking the Experts

Asking the Experts: The Need for a Customer Journey is Over

Experts weigh in on why they feel it’s an archaic approach

Keith Loria
October 27 2019

Keith Loria

A graduate of the University of Miami, Keith Loria is an award-winning journalist who has been writing for major newspapers and magazines for close to 20 years, on topics as diverse as sports, business and healthcare. You can view some of his recent writing at keithloria.contently.com.

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