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Customer Modeling

Asking the Experts: Refining the Elusive Definition of Churn

This has to be more than just a metric. A successful war on churn can mean the world to your business. We gathered some pros for their takes

Keith Loria
July 04 2019

Keith Loria

A graduate of the University of Miami, Keith Loria is an award-winning journalist who has been writing for major newspapers and magazines for close to 20 years, on topics as diverse as sports, business and healthcare. You can view some of his recent writing at keithloria.contently.com.

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