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How to Ensure a Smooth Sales to Customer Success Handoff
An effective Sales to Customer Success handoff can make the difference between a one-time customer and a loyal fan
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“I encourage drinkstorming – we go to a pub, have a pint and discuss how to progress”
In order to improve the creative process at Deezer, Head of Customer Engagement Cecilia Munthe tries to bring new ideas to the table: "Dig into the data"
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Don’t Speed Date Your Customers
Exceptional retention requires deep insights into who your customers are as people. Here are four simple ways to treat clients as individuals
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