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Customer Intelligence

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Rent the Runway. And the Exercise Bike. And the Necklace. And the Mixer…

Customers are calling for rental options. Brands like Peloton, Lowe's, and Levi's are answering. Will yours?

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Lego Helps IKEA Help You

The Scandinavian creating a winning combo, appealing to both adults and children. What would Reddit say?

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With Friends Like These: How Working with Competitors Improves Your Brand

Your competitors aren’t your enemies. In fact, working with them on special promotions is good for your bottom line

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Hotels Now Offer “Schoolcations”

Necessity is the mother of invention, and new norms give rise to new forms of packaging services

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Morrisons Prime: Collab with Amazon Puts Customers First

The supermarket chain is showing an adaptive, accommodating, and helpful approach in times of need

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Dialing Up the Drive-Thru with Go Mobile

Just when you thought bellhops only worked at hotels - they’ll be serving you at the newly designed Taco Bells as of 2021

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How COVID-19 Affects Brand Loyalty

Thanks to the pandemic, consumer expectations have shifted. Companies need to adapt to retain their most loyal customers

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A Nickel-and-Dime Reopening Offer from AMC

Celebrating reopening theaters in 2020 with movie prices from 1920 and loads of free publicity

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Here’s how Bed Bath & Beyond Perfectly Bundle Content with Offering

Along with Decorist, the company launched a new digital shopping experience for College students stuck in their childhood bedroom this fall

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American Eagle is Going Home

AEO's new OFFLINE brand answers to consumers ONLINE shopping needs in the new comfy work-from-couch culture

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