In this article:
- Save Mart’s musical touch of personalization can help make accepting delivery a more memorable customer experience this holiday season
What can be better than the convenience of contactless shopping? Getting it with a touch of seasonal festive cheer.
In September 2020, California-based Save Mart introduced contactless delivery with Starship Technologies’ autonomous robots. Then, for the holiday season, it rolled out the robots in the guise of the reindeer who pull Santa’s sleigh.
In December 2021 Blitzen, Comet, Cupid, Dancer, Dasher, Donner, Prancer, Vixen, and the red-nosed Rudolph have returned to haul up to 20 pounds of groceries a piece for Save Mart customers who use the Starship Food Delivery app.
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This year, customers get to ramp up the holiday feeling with the addition of music as they can make their selection from the seasonal melodies offered on the Starship food Delivery app for the robot to play upon arrival!
That’s a way of adding a personal touch we don’t seem to recall someone else doing.
It makes the whole delivery experience not only convenient but also fun and memorable. No doubt that’s a winning combination for strengthening customer loyalty through positive customer experience, loyalty that usually lasts throughout the year.
