Retention

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Retention Isn’t About Jogging In Place. It’s About Growth

Learn what tennis ace Novak Djokovic and a sound business strategy have in common

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3 Creative Ways to Reduce Churn

Going off the beaten path can have surprising results

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What Customer Metrics Are You Overlooking?

Marketing is built on KPIs, but you might still be missing out on valuable data points

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What Do 2020’s Acquisition Trends Mean For CRM?

As companies look to startups to fill gaps in their marketing strategies, the need to differentiate from the competition remains high

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6 Important Lessons We Learned About Customer Retention in 2020

We take a look at the major changes that have impacted the B2C realm in the last twelve months, and what it all means for the future of retailing

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When to Move from Acquisition to Retention

You’ve opened a business and acquired some customers. What’s next?

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How to Lose a Customer in 10 Days

"Make new friends but keep the old. One is silver; the other is gold." These internet service providers can take a page from Girl Scout's book

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Is Your Technology Enhancing the Customer Experience—or Driving Customers Away?

The technology approach in the way of your company and retention

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Use Social Media as the Retention Tool It’s Meant to Be

You're using social media wrong and it's harming your business

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How to Win Back Late-Churn Customers (Part II)

We’re taking a look at how to reengage long-time customers who have moved on from your brand.

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