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Are You Using the Right Tools to Identify A Decrease in Customer Inactivity?
Four tools to help you spot cracks in your relationship with customers before they break up with you
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The Do’s and Don’ts of Gathering Customer Feedback
When gathered strategically, customer feedback helps businesses improve satisfaction and retention
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3 Ways to Measure Customer Satisfaction
Monitoring these metrics will ensure you have the necessary information to better satisfy your customers
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The Case Against Net Promoter Score
Is your product’s NPS the ultimate measurement of customer satisfaction, or is it an oversimplified ruse? Are you an NPS detractor or promoter?
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Should You Tailor Your Retention Strategies Depending on Your Industry?
When it comes to retention strategies, there’s no one plan that will work for every business. The best strategies consider who your customers are, which services they value, and, of course, your industry.
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How Net Promoter Score Can Change the Way you Understand your Business
NPS is a critical tool: It can be used to determine how your company is performing compared to your closest competitors
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