Loyalty

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The Real Secret to Customer Loyalty: Be a BFF

The same qualities that make for a long-lasting friendship will endear you to your customers

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Inspiration as a Loyalty Driver – Part 2/2

A Fiverr retention marketer tells us how to identify the stages customers are on and how to inspire them to feel that they actually need your brand

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Measuring Loyalty – What Are the Important Metrics and How Do We Find Them?

Understanding who is loyal and how they behave allows businesses to observe, monitor, and improve

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The Best Practices for Improving the Post-Purchase Experience

The post-purchase experience is key to building customer loyalty. Learn the best practices to get it right.

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Your Automated Phone System Is KILLING Your Retention

Automating your phone system poorly and calling it a day will not retain your customers

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How Net Promoter Score Can Change the Way you Understand your Business

NPS is a critical tool: It can be used to determine how your company is performing compared to your closest competitors

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The ABCs of Loyalty in Retention Strategy

The loyalty program game is tricky. Play it wrong, and you're left with implementation costs and a bruised brand

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