Featured
3 Key Marketing Lessons From the Great Resignation
Workers and consumers just want companies to recognize their value
Read moreHuman Resources
The Great Resignation
Why droves of U.S. workers are quitting their jobs—and what marketers can learn from the reasons they’re leaving
Read more
Double-edged Happiness: Retain your Team Before your Clients
Research shows that customers are attracted to a happy service. So, what does a business owner really need to do to ignite this blessed chain effect?
Read more
Self-Service Is Critical, But Don’t Get Rid of the Humans Yet
Technology-based self-service in the form of chatbots, self-checkout kiosks, and automated customer service are all the rage. People are increasingly expecting quick and friction-free service, Can retention thrive without a human touch?
Read more
