Customer Support Archives

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B2CRM News: Returns Are Good! And: Support Goes Digitally Personal at Walmart, Others

Watch: new data reaffirming how the return process is becoming almost as important as the buying one. And: brands see ROI on "crazy good customer support"

How to Win at Post-Purchase Marketing

50% of consumers feel guilty about their purchases. That's where you come in with a well-constructed post-purchase messaging strategy. Learn the basics

Is Your Company Faux-Customer Centric?

Whether you operate within the B2C or B2B landscape, adopting a customer-centric approach to business is all but essential by today’s standards

Customer Support

B2CRM News: Returns Are Good! And: Support Goes Digitally Personal at Walmart, Others

How to Win at Post-Purchase Marketing

Is Your Company Faux-Customer Centric?

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