Customer Service Archives

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3 Ways to Improve Your Brand’s Customer Service

Want to improve retention? Start by examining your customer service efforts

These Modern Brands Prioritizing Customer Service Above All Else

Newsweek recently released its “America’s Best Customer Service 2019” report. A look into the few select brands that made the top of the list

Brands Raising the Bar: 4 Examples of Outstanding Customer Experience

Learn how these four companies set themselves apart with extraordinary CX. The secret? Know what your customers expect

You’ve Got A Friend In Your Chatbot

Use these 4 tips to transform your company's chatbot from tone-deaf and cold, to personal and purposeful, and see the results immediately

2 Fundamental Misconceptions About Customer Centricity

Being customer-focused is NOT being customer-centered, but many companies mistakenly think it is. Use this actionable advice to help you sort it out

What Does Your Customer Service Say About You?

Research indicates the gap between companies' perception of their customer service, and their actual service. Don't compromise!

The Scramble for Our Happiness: How Telecoms Combat Churn

Telecommunication giants did not really need to fight over their clients or excel in customer service. Luckily, things have changed

The Upgrade We All Dream About

Business class loyalty programs are an upgrade anyone would desire. Here are the elements you gotta keep in mind in order to make your plan stick out from the rest

MVPs Coming Through!

The majority of your business's revenues likely comes from a relatively small amount of loyal customers. This means you must treat them as such

Humans Wanted: Why Live Feedback Is Still Critical

With the rise of automation and AI, many companies have gotten far away from the customer-focused mentality, beloved by Baby Boomers. But as researches show, this mentality is still preferred by non-Baby-Boomers as well, and it cannot be overlooked