Customer Retention Archives

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TED Talk: What Makes (Customer) Relationships Last?

Can knowing how friendships work help us improve the way we approach our customer relationships?

Corona for your Health: the beer brand introduces a non-alcoholic beverage boosted with vitamin D. Here's why it's brilliant on more than one level

No, the giant retailer is not delivering your order yesterday (yet). So, what's the secret? It's in customer service

Learn what tennis ace Novak Djokovic and a sound business strategy have in common

It's another example of how putting CRM on a pedestal can lift other channels, too

Doing marketing isn't the same as leading marketing. Here’s the difference

The heritage UK betting group is spot on in its latest CRM marketing offering

The connections of a shared community are powerful. Brands that tap into that reap the rewards of customer retention

TikTok means business and encourages brands to board the TikTok bandwagon with new offerings

The first step to improving churn is knowing that there’s more than one kind — and not all of them are bad