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3 Helpful Questions to Ask eComm Customers Post-Purchase

How can you take advantage of the gray area between when customers make their purchases and when they receive them?

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You Can’t Turn Back Time – But You Can Make It Better Next Time

5 ways to get a second chance after a bad customer experience

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The Power of Testimonials

Customer testimonials can help gain trust of prospective customers. Let's discuss the importance of testimonials and how to use them to influence prospects

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How to Get More Value from Successfully Retained Customers

So, you’ve managed to slash your customer churn rates this quarter. Mission accomplished. Not so fast – there are more ways to benefit from loyal customers

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How to Win at Post-Purchase Marketing

50% of consumers feel guilty about their purchases. That's where you come in with a well-constructed post-purchase messaging strategy. Learn the basics

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The Role of Product Marketers in the Marketing Ecosystem

With finicky customers and startups killing big businesses, what role do Product Marketers play in customer retention, and why is it so crucial?

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The Case Against Net Promoter Score

Is your product’s NPS the ultimate measurement of customer satisfaction, or is it an oversimplified ruse? Are you an NPS detractor or promoter?

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How to Make Your Digital Strategy More Personalized

With consumers ignoring most of the marketing messages directed at them, it's hard to stand out. Here's what you can do to attract attention

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So, Ever Wondered What Customers Think about Loyalty Programs?

New data suggests modern loyalty marketers are failing to meet customer expectations when it comes to offer relevance and preferred medium. Listen and learn

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How to Find and Solve Customer Pain Points

Get down to the heart of the issue using these useful tactics, no sleuth skills required

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