TED Talk: What Makes (Customer) Relationships Last?
Can knowing how friendships work help us improve the way we approach our customer relationships?
Read moreCan knowing how friendships work help us improve the way we approach our customer relationships?
Read moreA strategic approach to rewarding them can keep your best customers coming back for a long time to come
Read moreWhat can marketers do to predict and address customer churn in advance?
Read moreSome businesses manage to make such a bad first impression that they lose their customer right away
Read more"Make new friends but keep the old. One is silver; the other is gold." These internet service providers can take a page from Girl Scout's book
Read moreDon’t lay your marketing efforts to rest in January. Beat the post-holiday blues and set yourself up for a successful first quarter with these smart tips
Read moreGetting a lapsed customer back on board is the first step toward considering them “reactivated.” The question is: Where do you go from there?
Read moreIt starts by understanding why users leave in the first place
Read moreHow to marry promotional messages with storytelling to reduce churn and increase brand loyalty post-holiday
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