customer churn

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TED Talk: What Makes (Customer) Relationships Last?

Can knowing how friendships work help us improve the way we approach our customer relationships?

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Losing Your Best Customers to Churn? Change the Way You Reward Them

A strategic approach to rewarding them can keep your best customers coming back for a long time to come

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Churn Prediction: How Marketers Can Plan for Lost Customers In Advance

What can marketers do to predict and address customer churn in advance?

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How to Lose a Customer in One Day

Some businesses manage to make such a bad first impression that they lose their customer right away

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Chicago PostFunnel Workshop: How to Re-think Customer Churn

Find the "Customer Rhythm"

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How to Lose a Customer in 10 Days

"Make new friends but keep the old. One is silver; the other is gold." These internet service providers can take a page from Girl Scout's book

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How to Maintain Customer Momentum in Post-Holiday January

Don’t lay your marketing efforts to rest in January. Beat the post-holiday blues and set yourself up for a successful first quarter with these smart tips

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How to Create A Reactivation Plan of Value

Getting a lapsed customer back on board is the first step toward considering them “reactivated.” The question is: Where do you go from there?

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7 New Strategies to Reduce Customer Churn

It starts by understanding why users leave in the first place

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Reduce Churn, Even Post-Holiday Season

How to marry promotional messages with storytelling to reduce churn and increase brand loyalty post-holiday

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