Get the scope on geofencing and why its one tactic your marketing strategy can't afford to sleep on
Being customer-focused isn't being customer-centered, but many companies mistake to think it is. Here's how you can tackle it
Tesla uses it, Blendtec scored 700% sales increase with it, Harley Davidson wouldn't have survived without it. Use it today
Consumers spend more than 5 hours on smartphones. Tap them on the shoulder with push notifications and increase conversions
Focus on retaining customers while completely ignoring your high customer attrition rate is not the right way to go
Today’s marketing is a classic example of Darwin’s notion of the “survival of the fittest.” Only agile marketers will succeed
Research indicates the gap between companies' perception of their customer service, and their actual service. Don't compromise!
The tactics of the great social media customer experience rep are the same — be responsive and comprehensive. Success will follow